Mayo County Council is still awaiting a response from Eir after asking the communications company to send a representative to a meeting of the local authority to explain poor levels of service being experienced by Mayo customers.
Councillors were informed at today’s meeting that a letter has been sent to the Chief Executive of Eir, but they have as of yet, received no response.
Cllr Ger Deere had tabled a motion at the council meeting in July making seeking a meeting with an Eir representative to discuss the ‘unacceptable poor level of services they are providing to customers all over the county’.
Cllr Deere told the July meeting that prior to the introduction of Covid-19 restrictions, the level of service was poor. He said he had spent ten hours and 22 minutes over the past five weeks on the phone to Eir in an effort to have a problem resolved.
He noted he was involved in a voluntary capacity with Castlebar Social Services who have clients living in rural areas.
“These elderly people rely on their pendant alarms. One person had just got out of hospital and spent two weeks without a phone line. It took a total of five weeks to resolve the issue. They need to have respect for their customers, especially the elderly who are being left for months without a vital service.”
The motion was seconded by Cllr Gerry Coyle who said:
“We are talking about bringing in broadband but we can’t even make a phone call. Eir Customer Care should be called Eir don’t care.”